We use a third-party knowledge base and support ticketing system called Zendesk When you submit a support request, a Zendesk account is automatically created to allow us to communicate with you about your issue in an orderly fashion. Once you create this account, you can use it to check on the status of an open ticket as well as submit future tickets.
Please note that this account is entirely separate from your SCRUFF profile. Because this system is separate, we ask you a number of questions when you create a ticket that help minimize the degree of "back-and-forth" information-gathering. At this time, Zendesk unfortunately does offer the ability to "remember" the answers you provided to these questions in a previous ticket, so we must ask you to provide them anew with each support request you submit.