Cancel Pro subscriptions (Android)

Cancel Pro subscriptions (Android)

SCRUFF Pro subscription purchases made on Android devices are billed through Google Wallet and are managed via Google Play. Your subscription will automatically renew unless cancelled at least 48 hours prior to the end of the subscription period you’ve selected. To turn off auto-renewal or manage your subscription, please follow the instructions below.
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SCRUFF Pro subscription purchases made between September 2016 and early 2023 may have instead been billed through Stripe, a third-party payment processing service.

In SCRUFF

To disable auto-renewal for your SCRUFF Pro subscription purchased via Google Play:
  1. Launch SCRUFF.
  2. Tap Account.
  3. Select Manage SCRUFF Pro.
  4. Select Manage subscription.
  5. Tap Google Play from the pop-up.
  6. Tap Subscriptions.
  7. Locate and tap SCRUFF.
  8. Tap Cancel.
  9. Confirm you wish to cancel your subscription.
  10. Auto-renewal will be cancelled immediately, however your subscription will remain active until the "Expires on" date shown in Google Play; this can be also confirmed by navigating to Google Play from Manage Subscription in SCRUFF.
If your Pro subscription is billed through Stripe, please submit a support request within SCRUFF by tapping Browse (bottom menu) > Account (top menu) > Settings > Contact SCRUFF Support.

If the deactivate button does not appear under your subscription details, auto-renewal may have previously been disabled.
If you previously purchased SCRUFF Pro via Google Play, you will be notified in SCRUFF to navigate to Google Play to view and manage your subscription.
You can also find instructions below on viewing and/or disabling auto-renewal of SCRUFF Pro via the Play Store app on your phone or your Play Store account from a computer below.

Google Play on a phone

To disable auto-renewal for your SCRUFF Pro subscription purchased via Google Play, you must go to the SCRUFF page on the Google Play Store app:
  1. Open the Play Store app.
  2. Select Menu.
  3. Select My Apps.
  4. Select Subscriptions.
  5. Select your SCRUFF Pro subscription.
If your Pro subscription is billed through Stripe, please submit a support request within SCRUFF by tapping Browse (bottom menu) > Account (top menu) > Settings > Contact SCRUFF Support.

If your subscription does not appear in your Play Store account, please confirm that you are logged in with the same Google Account from which your subscription was purchased. Your active subscription information will appear near the top of the page with the option to allow you to cancel your subscription, if it has not already been canceled.

Google Play on web

You can confirm subscription details and/or disable auto-renewal from your computer by signing in to your Google Play Store account and following these steps:
  1. Go to Google Play subscriptions.
  2. Log in with the Google account which you used to purchase SCRUFF Pro.
  3. Scroll down to subscriptions.
  4. Locate SCRUFF Pro.
  5. Here you can see when your subscription is set to renew or expire.
  6. Select Cancel subscription to disable auto-renewal (this cannot be undone).
If your Pro subscription is billed through Stripe, please submit a support request within SCRUFF by tapping Browse (bottom menu) > Account (top menu) > Settings > Contact SCRUFF Support.

If the option to cancel your subscription is not present, auto-renewal may have already been disabled.

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