Confirm or renew SCRUFF Pro

Confirm or renew SCRUFF Pro

SCRUFF Pro subscription purchases made from iOS devices are managed by Apple under your Apple ID account. As a security measure, Apple prohibits app developers from accessing Apple ID accounts to in any way modify, credit, refund, or cancel a subscription. Once a subscription or credit purchase has been processed, SCRUFF can only confirm subscription status. 

If you would like to confirm a SCRUFF Pro subscription or if it has expired and you would like to renew it, please see the details provided below:

 

Android

GOOGLE PLAY SUBSCRIPTIONS

  1. Launch SCRUFF
  2. Tap Menu 
  3. Select Manage SCRUFF Pro
  4. Select Manage subscription
  5. Tap Google Play from the pop-up
  6. Tap Subscriptions
  7. Locate and tap SCRUFF
  8. From this screen you can:
  • View subscription details and history
  • View subscription renewal date
  • Deactivate auto-renewal
  • Update your payment method

STRIPE SUBSCRIPTIONS

  1. Launch SCRUFF
  2. Tap MENU > Manage SCRUFF Pro
  3. Tap Manage Subscription
  4. Tap View Apple ID in the dialog box that appears * 
  5. From this screen you can:
  • View subscription details and history
  • View subscription renewal date
  • Deactivate auto-renewal
  • Update your payment method

NOTE

  • If the option to 'Deactivate' or 'Update payment' are not visible, this would indicate that auto-renewal has already been deactivated or your subscription has since expired
  • Once a subscription has expired, it is not possible to renew it, you must select a new subscription plan from the Pro screen

 

iOS

IN SCRUFF

  1. Launch SCRUFF
  2. Tap the Pro button on the bottom of the screen.
  3. Tap the Restore button in the top right corner
  4. Select Renew from the dialog
  5. When prompted with "Sign in" dialog, tap OK
  6. Sign in to iTunes Store with the password for your Apple ID listed
  7. You will be presented with a list of your subscription history for that Apple ID
  • If your SCRUFF Pro subscription is Active, take a screenshot for support
  • If your SCRUFF Pro subscription is Expired, select it to view Renewal options-- you can renew it by selecting a renewal option

 

IOS APP STORE

To view your iTunes subscriptions, tap the following link: View my subscriptions.

Or follow these steps:

  1. Go to iOS Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Tap Subscriptions
  5. A list of all of your active subscriptions will appear. Locate the your Scruff subscription in the list and tap it.
    • If your SCRUFF Pro subscription is Active, take a screenshot for support
    • If your SCRUFF Pro subscription is Expired, select it to view Renewal options-- you can renew it by selecting a renewal option

 

 

 If restarting your device does not resolve your issue, please contact us for additional support.

  • SCRUFF for iOS: Settings -> Contact SCRUFF Support -> New Support Request 
  • Web Form: See below

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