Connection errors

Connection errors

If you receive a connection error when attempting to open SCRUFF or load grids, please see the following information for additional details on testing your connection in SCRUFF or via mobile browser. 

 

Connection error when opening SCRUFF

  1. Tap Test from the connection error dialog
  2. Tap Run to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to SCRUFF on your current data network. Try switching to WiFi or Mobile data, and connect to SCRUFF again.
  • If you are still unable to connect to SCRUFF after trying the suggestions above, please obtain your IP address and contact SCRUFF Support below.

Connection error when SCRUFF is already open

  1. Tap Settings > Device > Test Connection 
  2. Tap Test connection to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to SCRUFF on your current data network. Try switching to WiFi or Mobile data, and connect to SCRUFF again.
  • If you are still unable to connect to SCRUFF after trying the suggestions above, please obtain your IP address and contact SCRUFF Support below.

Port 6380 is blocked

If you receive this error message while viewing SCRUFF Support, SCRUFF will still work properly, but certain operations may be delayed. Data ports are managed by the router (or service provider) of your current data connection.

SOLUTIONS

  • You can try switching to mobile data, WiFi or vice-versa to see if that resolves your issue.
  • If you continue to receive port blocked error messages in SCRUFF after changing your connection type, you should contact your carrier or service provider for additional assistance.

Test access to Google or SCRUFF via mobile browser

Please try visiting the following links from your device

SOLUTIONS

  • If you are not able to access the Google or SCRUFF sites, you may not have an active data connection, try restarting your device.
  • If you are able to access Google and not the SCRUFF sites, your carrier may be blocking access to SCRUFF on your current data network. Try switching to WiFi or Mobile data, and connect to SCRUFF again.
  • If you are still unable to connect to SCRUFF after trying the suggestions above, please obtain your IP address and contact SCRUFF Support below.

    • Related Articles

    • Inbox and messages

      In SCRUFF Chat, you can quickly and easily exchange text, photos, videos, GIFs and location with other SCRUFF members. For more details on how to use SCRUFF Chat features & functions, tap a feature below to expand and learn more: Send a message VIEW ...

    • SCRUFF Settings for Android

      SCRUFF Menu (3 horizontal lines): SCRUFF Pro - Subscribe or Manage SCRUFF Pro Settings - SCRUFF settings Menu Profile Editor - Tap to edit your profile information and or profile image SCRUFF Pro - Subscribe or Manage SCRUFF Pro Go Offline / Online - ...

    • SCRUFF Settings for iOS

      To access SCRUFF settings on iOS devices, while on any from any grid on the Browse tab, tap Settings in the navigation bar at the top of your screen. Profile Editor Tap Profile Editor to update your profile information and / or profile photo Go ...

    • Upload, reorder or delete profile photos

      Upload or reorder profile photos Upload up to six public profile photos Tap Account > Edit profile. Tap to start the photo selection/cropping tool. Select Photo Source: Camera - take a new photo with your camera to use on your profile Gallery - ...

    • My location is inaccurate (Android)

      Android devices determine and provide your location to SCRUFF based on a combination of the following: GPS Satellite (GPS provider) Very accurate, but works only outdoors and can take between several seconds to several minutes to update your location ...