Locate iOS crash logs for SCRUFF
When troubleshooting an issue, we may request iOS crash logs from your device in an attempt to determine the root cause of the reported issue. App crash logs are typically logged to your device and/or uploaded to your computer every time a sync is performed with your iOS device.
To obtain crash logs directly from your iOS device, see the following:
Open the Settings app.
Navigate to Privacy & Security > Analytics & Improvements.
Navigate to Analytics Data.
Search for all logs that are named SCRUFF (listed in alphabetical order).
Tap to open the most recent crash log for SCRUFF.
Tap the Share button (the square with an upward arrow) at the top right corner of the screen.
Choose how you want to share the file and attach it to your support request response.
Related Articles
SCRUFF Settings for iOS
To access SCRUFF settings on iOS devices, while on any from any grid on the Browse tab, tap Account > Settings in the navigation bar at the top of your screen. App Preferences - SCRUFF App settings can be managed here Privacy Settings - SCRUFF App ...
Allow SCRUFF access to GPS location (iOS)
SCRUFF requires access to your phone's location in order to operate correctly. If SCRUFF doesn't have access to location services you may receive an error message (shown below) and/or experience issues the nearby grids and/or you profile displaying ...
Issues installing SCRUFF for iOS Beta via Apple TestFlight
SCRUFF uses Apple TestFlight to distribute beta versions to testers. While TestFlight is a huge improvement for distributing beta apps over the system that preceded it, there are still some quirks. This document discusses the most common problems, ...
Confirm or renew SCRUFF Pro
SCRUFF Pro subscription purchases made from iOS devices are managed by Apple under your Apple ID account. As a security measure, Apple prohibits app developers from accessing Apple ID accounts to in any way modify, credit, refund, or cancel a ...
Find your SCRUFF Pro subscription order number
Once you have subscribed to SCRUFF Pro on either Google Play or Stripe (Android) or the App Store (iOS), you will then receive a receipt via email outlining your subscription along with the associated transaction/order number." If you are unable to ...