Perform a Traceroute and Ping test
In order to diagnose possible connectivity issues to the SCRUFF network, please see the following steps to perform a traceroute and ping test from your device.
- Navigate to the Ping & DNS page on Google Play here.
- Tap Install
- Once Ping & DNS is installed, open it and follow the steps provided in the sections below.
- Enter api.scruffapp.com in the field that says "Enter host name or IP". (Traceroute Img 1)
- Tap 'Traceroute'. (Traceroute Img 1)
- Check Show host names, Show ping times and enter "10" number of pings, tap OK; the test will initiate. (Traceroute Img 2)
- As you approach the the 10th test is logged, tap the Share button and then See all. (Traceroute Img 3)
- Select Copy to clipboard (Traceroute Img 4) and paste the test results in your ticket response.
- Tap "Start" to return to main menu.
- Enter api.scruffapp.com in the field that says "Enter host name or IP". (Ping Img 1)
- Tap TCP in the section for Ping test options.
- Enter '20' for the 'Number of pings', tap OK; the test will initiate. (Ping Img 2)
- Once the test has completed, tap Copy to Clipboard (Ping Img 3) and paste the test results in your ticket response.
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