Push notifications are delayed or not being received

Push notifications are delayed or not being received

Push notifications are delivered by the Apple Push Notification Service (APNS). This service is run by Apple, not by SCRUFF. When a triggering event occurs in SCRUFF (e.g. new message, new Woof, new unlocked Private Album) we send the notification to Apple for delivery through APNS, and they are responsible for pushing the notification to your device in a timely fashion. As SCRUFF does not control the uptime of APNS, we cannot guarantee that all push notifications will be delivered, or delivered in a timely fashion.

If you are not getting any push notifications, please verify that Notifications are enabled for Scruff. From the iPhone home screen:

  1. Tap the Settings app (gears icon) 
  2. Tap Notifications
  3. Locate SCRUFF in the list and tap it
  4. Under Alert Style, make sure either Banners or Alerts are enabled, depending on your preference
If you continue to experience difficulties after confirming that notifications are enabled in SCRUFF, please confirm that you have enabled push notification in iOS as well.

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