FAQ
Read Receipts
WHAT IS A READ RECEIPT? A read receipt enables Pro members to see if a message they have sent has been read. STATUS OF READ RECEIPTS Sending - Your message is being sent from your device to the servers. (Pro) Sent - Your message has been received by ...
Video chat
Video chat allows you to connect more directly with members by talking with them in real time via your device's camera. It's a great way to shorten the distance and get closer digitally before safely meeting up outside of SCRUFF. NOTE: Video chat is ...
Emoji Reactions 😈
Share reactions to messages in chat with Emoji Reactions. To send emoji reactions, ensure you have version 6.4400 or higher installed. Share emoji reactions To share an emoji reaction, long press on a message and select an emoji from the menu that ...
Use multiple profiles on one device
It is possible to use multiple profiles on the same device, however they must be associated with different email addresses. To create a new profile You must delete and re-install the SCRUFF app on your device. Please make sure you know the email and ...
Beta testing SCRUFF for Android
Start beta testing To start testing the beta version of SCRUFF: Open the mobile browser on your device. Visit the SCRUFF App Testing page. Tap Become a Tester in the lower right. You'll receive an update to SCRUFF beta version via Google Play. Once ...
How do I transfer my profile? / How do I share my profile?
To access your SCRUFF profile on a new device, additional device, or after deleting and re-installing the app on your current device, you must log in to SCRUFF using the email and password associated with your profile. Once you log in, all of your ...
SCRUFF Server Status Page
SCRUFF now has a server status page that is automatically updated every 15 minutes with our latest server status at: http://status.scruffapp.com This website is separate from the main SCRUFF application and should be live even in the event of a ...
How many favorites and blocks do I have?
Free Profiles: 80 Favorites, 150 Blocks & Hides SCRUFF Pro: 25,000 Favorites in up to 100 folders and 5,000 Blocks & Hides
Why do I have to create a support account when I submit a ticket?
We use a third-party knowledge base and support ticketing system called Zendesk When you submit a support request, a Zendesk account is automatically created to allow us to communicate with you about your issue in an orderly fashion. Once you create ...
What happens when I block another member?
When you block another member: Their profile will disappear from your Discover, Nearby, Favorites, and Messages Grids Your profile will disappear from their Discover, Nearby, Favorites, and Messages Grids Your chat history with the profile will be ...
Transfer & Share FAQs
Q. Does it cost anything to access my profile on a new device? No. Q. I started using SCRUFF on a new device, and now I have a duplicate profile in my Nearby grid. What do I do? The presence of a duplicate profile in your Nearby grid indicates that ...
My Albums
SCRUFF albums allow you to upload and share additional photos / videos with other SCRUFF members. These photos are associated with your profile and can be accessed from any device. For more on using or managing your SCRUFF albums, select an album ...
Profile warnings and suspension alerts
We encourage all members of our community to flag a profile that is perceived to be in violation of our profile guidelines or terms of service. A support ticket should only be submitted to report serious violations (e.g. underage members, threats or ...
SCRUFF Match / Singles FAQ
What are the requirements to use SCRUFF Match? Your profile must have a clear face pic to be eligible to use SCRUFF Match. How do I use SCRUFF Match? Swipe Right if you're interested. Swipe Left if they're not for you. Swipe down if you're not sure. ...
Someone is using my photo on SCRUFF
We know that experiencing impersonation in any way can be troublesome. If another member is using your picture or a picture of someone you know on SCRUFF, please have the following done: Using the instructions found in Reporting Profiles, report the ...
How do I unsend a message?
Pro members can unsend messages previously sent to other members. For more details on how to unsend a message from within a conversation, please see the information provided below. Unsend messages Chat text Tap the chat bubble and select Unsend from ...
Can I take screenshots of photos or videos?
Screenshots of chat conversations and Private Albums is disabled. For more details on screenshot and personal content protection, click here.
How do I take photos and videos?
We've redesigned the camera to make it easier to share photos and videos. Tap to take a photo or hold to record video. For more details on all chat features click here. Take a photo using the camera To take a new photo, tap the camera icon in chat. ...
Disable, delete or restore your profile
Disabling your profile will delete your profile and remove it from your device; however, you will have the ability to re-enable it manually by logging in again. Disable your profile Open SCRUFF and tap the Account icon. Tap your profile name. Scroll ...
How do I retrieve my device ID or IP address?
To retrieve your device ID and IP address for support requests, follow the details provided below. Send Device ID Open SCRUFF and tap the Account icon. Tap Settings > Device > Send Device ID. Tap Copy. Paste the copied device information in your ...